Rip Off Britain (2009) | Couchpile

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Rip Off Britain (2009) | Couchpile

Series 2

31 Episodes

2010

E01

Episode 1

11/22/2010·45m

Angela Rippon, Gloria Hunniford and Jennie Bond tackle the sharp practices making viewers hot under the collar. The mail bags are full to the brim with consumer complaints, prompting the team to travel the length and breadth of the country to investigate concerns both big and small.

E02

Episode 2

11/23/2010·45m

Angela Rippon, Gloria Hunniford and Jennie Bond tackle the sharp practices making viewers hot under the collar. The mail bags are full to the brim with consumer complaints, prompting the team to travel the length and breadth of the country to investigate concerns both big and small.

E03

Episode 3

11/24/2010·45m

Angela Rippon, Gloria Hunniford and Jennie Bond tackle the sharp practices making viewers hot under the collar. The mail bags are full to the brim with consumer complaints, prompting the team to travel the length and breadth of the country to investigate concerns both big and small.

E04

Episode 4

11/25/2010·45m

Angela Rippon, Gloria Hunniford and Jennie Bond tackle the sharp practices making viewers hot under the collar. The mail bags are full to the brim with consumer complaints, prompting the team to travel the length and breadth of the country to investigate concerns both big and small.

E05

Episode 5

11/26/2010·45m

Angela Rippon, Gloria Hunniford and Jennie Bond tackle the sharp practices making viewers hot under the collar. The mail bags are full to the brim with consumer complaints, prompting the team to travel the length and breadth of the country to investigate concerns both big and small.

E06

Episode 6

11/29/2010·45m

Angela Rippon, Gloria Hunniford and Jennie Bond tackle the sharp practices making viewers hot under the collar. The mail bags are full to the brim with consumer complaints, prompting the team to travel the length and breadth of the country to investigate concerns both big and small.

E07

Episode 7

11/30/2010·45m

Angela Rippon, Gloria Hunniford and Jennie Bond tackle the sharp practices making viewers hot under the collar. The mail bags are full to the brim with consumer complaints, prompting the team to travel the length and breadth of the country to investigate concerns both big and small.

E08

Episode 8

12/1/2010·45m

Angela Rippon, Gloria Hunniford and Jennie Bond tackle the sharp practices making viewers hot under the collar. The mail bags are full to the brim with consumer complaints, prompting the team to travel the length and breadth of the country to investigate concerns both big and small.

E09

Episode 9

12/2/2010·45m

Angela Rippon, Gloria Hunniford and Jennie Bond tackle the sharp practices making viewers hot under the collar. The mail bags are full to the brim with consumer complaints, prompting the team to travel the length and breadth of the country to investigate concerns both big and small.

E10

Episode 10

12/3/2010·45m

Angela Rippon, Gloria Hunniford and Jennie Bond tackle the sharp practices making viewers hot under the collar. The mail bags are full to the brim with consumer complaints, prompting the team to travel the length and breadth of the country to investigate concerns both big and small.

E11

Episode 11

12/6/2010·45m

Angela Rippon, Gloria Hunniford and Jennie Bond tackle the sharp practices making viewers hot under the collar. The mail bags are full to the brim with consumer complaints, prompting the team to travel the length and breadth of the country to investigate concerns both big and small.

E12

Episode 12

12/7/2010·45m

Angela Rippon, Gloria Hunniford and Jennie Bond tackle the sharp practices making viewers hot under the collar. The mail bags are full to the brim with consumer complaints, prompting the team to travel the length and breadth of the country to investigate concerns both big and small.

E13

Episode 13

12/8/2010·45m

Angela Rippon, Gloria Hunniford and Jennie Bond tackle the sharp practices making viewers hot under the collar. The mail bags are full to the brim with consumer complaints, prompting the team to travel the length and breadth of the country to investigate concerns both big and small.

E14

Episode 14

12/9/2010·45m

Angela Rippon, Gloria Hunniford and Jennie Bond tackle the sharp practices making viewers hot under the collar. The mail bags are full to the brim with consumer complaints, prompting the team to travel the length and breadth of the country to investigate concerns both big and small.

E15

Episode 15

12/10/2010·45m

Angela Rippon, Gloria Hunniford and Jennie Bond tackle the sharp practices making viewers hot under the collar. The mail bags are full to the brim with consumer complaints, prompting the team to travel the length and breadth of the country to investigate concerns both big and small.

E16

Episode 16

12/13/2010·45m

Angela Rippon, Gloria Hunniford and Jennie Bond tackle the sharp practices making viewers hot under the collar. The mail bags are full to the brim with consumer complaints, prompting the team to travel the length and breadth of the country to investigate concerns both big and small.

E17

Episode 17

12/14/2010·45m

Angela Rippon, Gloria Hunniford and Jennie Bond tackle the sharp practices making viewers hot under the collar. The mail bags are full to the brim with consumer complaints, prompting the team to travel the length and breadth of the country to investigate concerns both big and small.

E18

Episode 18

12/16/2010·45m

Angela Rippon, Gloria Hunniford and Jennie Bond tackle the sharp practices making viewers hot under the collar. The mail bags are full to the brim with consumer complaints, prompting the team to travel the length and breadth of the country to investigate concerns both big and small.

E19

Episode 19

12/15/2010·45m

Angela Rippon, Gloria Hunniford and Jennie Bond tackle the sharp practices making viewers hot under the collar. The mail bags are full to the brim with consumer complaints, prompting the team to travel the length and breadth of the country to investigate concerns both big and small.

E20

Episode 20

12/17/2010·45m

Angela Rippon, Gloria Hunniford and Jennie Bond tackle the sharp practices making viewers hot under the collar. The mail bags are full to the brim with consumer complaints, prompting the team to travel the length and breadth of the country to investigate concerns both big and small.

E21

Episode 1 (Evening)

1/5/2011·40m

Angela Rippon, Gloria Hunniford and Jennie Bond tackle the sharp practices making viewers hot under the collar. The mail bags are full to the brim with consumer complaints, prompting the team to travel the length and breadth of the country to investigate concerns both big and small.

E22

Episode 2 (Evening)

1/12/2011·37m

Angela Rippon, Gloria Hunniford and Jennie Bond tackle the sharp practices making viewers hot under the collar. The mail bags are full to the brim with consumer complaints, prompting the team to travel the length and breadth of the country to investigate concerns both big and small.

E23

Episode 3 (Evening)

1/19/2011·28m

Angela Rippon, Gloria Hunniford and Jennie Bond tackle the sharp practices making viewers hot under the collar. The mail bags are full to the brim with consumer complaints, prompting the team to travel the length and breadth of the country to investigate concerns both big and small.

E24

Episode 4 (Evening)

1/26/2011·29m

Angela Rippon, Gloria Hunniford and Jennie Bond tackle the sharp practices making viewers hot under the collar. The mail bags are full to the brim with consumer complaints, prompting the team to travel the length and breadth of the country to investigate concerns both big and small.

E25

Episode 5 (Evening)

2/9/2011·28m

Angela Rippon, Gloria Hunniford and Jennie Bond tackle the sharp practices making viewers hot under the collar. The mail bags are full to the brim with consumer complaints, prompting the team to travel the length and breadth of the country to investigate concerns both big and small.

E26

Episode 6 (Evening)

2/16/2011·28m

Angela Rippon, Gloria Hunniford and Jennie Bond tackle the sharp practices making viewers hot under the collar. The mail bags are full to the brim with consumer complaints, prompting the team to travel the length and breadth of the country to investigate concerns both big and small.

E27

Episode 7 (Evening)

2/23/2011·28m

Angela Rippon, Gloria Hunniford and Jennie Bond tackle the sharp practices making viewers hot under the collar. The mail bags are full to the brim with consumer complaints, prompting the team to travel the length and breadth of the country to investigate concerns both big and small.

E28

Episode 8 (Evening)

3/4/2011·28m

Angela Rippon, Gloria Hunniford and Jennie Bond tackle the sharp practices making viewers hot under the collar. The mail bags are full to the brim with consumer complaints, prompting the team to travel the length and breadth of the country to investigate concerns both big and small.

E29

Episode 9 (Evening)

3/25/2011·28m

Angela Rippon, Gloria Hunniford and Jennie Bond tackle the sharp practices making viewers hot under the collar. The mail bags are full to the brim with consumer complaints, prompting the team to travel the length and breadth of the country to investigate concerns both big and small.

E30

Episode 10 (Evening)

4/1/2011·28m

Angela Rippon, Gloria Hunniford and Jennie Bond travel the country tackling sharp practices affecting consumers and investigating rip-offs and concerns both big and small.

E31

Episode 11 (Evening)

4/8/2011·28m

Angela Rippon, Gloria Hunniford and Jennie Bond travel the country tackling sharp practices affecting consumers and investigating rip-offs and concerns both big and small.

Series 15

40 Episodes

2023

E01

Episode 1

5/15/2023·43m

The team reveals failures in customer service at one of the country's biggest energy firms and how a driver ended up with a £5,000 bill for an accident that wasn't their fault.

E02

Episode 2

5/16/2023·43m

Gloria Hunniford meets tenants living with damp, mould and a rat infestation in homes in one of Britain's biggest housing associations.

Episode 3

E03

Episode 3

5/17/2023·43m

Customers who order one thing but receive another and then are refused a refund. And the holiday firms whose terms and conditions are almost impossible to navigate.

Episode 4

E04

Episode 4

5/18/2023·43m

A woman's credit rating is ruined by scammers who took out multiple mobile phone contracts in her name. And how to deal with the car cannibals who set their sights on stealing parts of your car.

E05

Episode 5

5/19/2023·43m

The team help a group of karate enthusiasts claim a refund from an airline. And why have new rules to keep private parking companies in check failed to materialise?

E06

Episode 6

5/22/2023·43m

The team reveal the shocking case of a man whose bank accounts were drained via his online apps when his mobile was stolen from him, only for his bank to refuse to reimburse him.

Episode 7

E07

Episode 7

5/23/2023·43m

Tech expert David McClelland reveals how your social media could be an open door to let scammers get to your money – and how you can shut them out.

E08

Episode 8

5/24/2023·44m

Angela, Gloria and Julia tackle the shocking scourge of appliance cover policies that aren’t worth a penny. Also, where do you find a good builder?

E09

Episode 9

5/25/2023·44m

The team get to grips with the tricky problem of compostable and biodegradable packaging. Does the labelling really stack up?

E10

Episode 10

5/26/2023·43m

The team challenge the food delivery giants making customers pay for items that were never delivered. Also, what to do if you've received vouchers for cancelled holidays.

Episode 11

E11

Episode 11

5/29/2023·43m

The team investigate an airport meet-and-greet company that ran up thousands of pounds of fines driving a man’s car through central London, leaving him with the bill.

E12

Episode 12

5/30/2023·43m

Angela Rippon, Julia Somerville and Gloria Hunniford are on the trail of QR codes that led people to spend more than they bargained for.

E13

Episode 13

5/31/2023·43m

Some companies offer multiple services in the name of ease and simplicity, but what happens when things go wrong?

Episode 14

E14

Episode 14

6/1/2023·44m

Julia, Angela and Gloria investigate the home repair policies, car insurance and funeral plans that didn't deliver what those who signed up to them expected, and explain what you can do to avoid them.

Episode 15

E15

Episode 15

6/2/2023·43m

We explore the online reviews that may not be all they appear to be, and share the very latest advice on how to spot the real from the fake so that you can buy with confidence.

One woman's £5,000 energy bill

E16

One woman's £5,000 energy bill

10/2/2023·43m

Gloria, Angela and Julia hear from one woman who has spent years trying to get her energy company to explain how she ended up owing over £5,000.

Episode 17

E17

Episode 17

10/3/2023·43m

The team take an exclusive look behind the scenes at a bank’s fraud help centre, where staff are in a daily battle to try and stop customers losing thousands to scammers.

The tax rebate with a sting in the tail

E18

The tax rebate with a sting in the tail

10/4/2023·43m

Julia, Angela and Gloria investigate the cases of people who claimed thousands of pounds in tax rebates only to be told they must pay back far more than they received.

Flooded six times in six years

E19

Flooded six times in six years

10/5/2023·43m

Gloria, Angela and Julia try to help a family whose beloved home has suffered six devastating floods in as many years.

Holiday SOS

E20

Holiday SOS

10/6/2023·43m

The young couple left out-of-pocket when their all-inclusive holiday turned out to be missing some key elements.

I lost £130,000 to a crypto scammer

E21

I lost £130,000 to a crypto scammer

10/9/2023·43m

The crypto con which saw one man lose £130,000 to a scammer. And Gloria, Angela and Julia look at the shocking story of how one man’s search for romance left him penniless and heartbroken after he fell for a mega scam. Plus the frontline fightback against pet fraud.

Black market driving tests

E22

Black market driving tests

10/10/2023·43m

How delays at the top of the DVSA are fuelling a black market in driving tests. Also, a look at the government’s plans to supercharge the war on fly tipping and the dangers of bargain hunting.

Customer service meltdown

E23

Customer service meltdown

10/11/2023·43m

The customer service meltdown at one of Britain’s most trusted brands and how it’s caused chaos for thousands of people.

My 11-year-old son booked a £4,000 holiday by accident

E24

My 11-year-old son booked a £4,000 holiday by accident

10/12/2023·43m

The 11-year-old that booked a £4,000 holiday by accident. Plus, why car insurance prices are going through the roof for some people.

Holidays

E25

Holidays

10/13/2023·44m

The holiday makers scammed by a fake travel firm. Plus, how customers have got caught up in a spat between big name travel firms.

Scammers controlling your phone

E26

Scammers controlling your phone

1/2/2024·43m

How downloading the wrong app led to one woman having £12,000 stolen from her bank account while she slept – the team investigate how it happened.

David vs Goliath

E27

David vs Goliath

1/3/2024·43m

How a burst pipe and rejected insurance claim left one woman with an £86,000 repair bill, all thanks to a condition in the small print.

The 30-minute phone call to cancel your broadband

E28

The 30-minute phone call to cancel your broadband

1/4/2024·43m

The removals firm that caused hundreds of pounds of damage. And how a simple request to change her phone contract left one woman exasperated and resigned to paying over the odds.

Sunshine scams and cruise changes

E29

Sunshine scams and cruise changes

1/5/2024·43m

The Canary Islands holiday con that cost Brits thousands. And the couples left furious after their long-awaited cruises skipped key sights but still refused them a refund.

I had to bathe my disabled son in the garage after a dispute with my insurer

E30

I had to bathe my disabled son in the garage after a dispute with my insurer

1/8/2024·43m

How one woman's battle with her home insurer left her in tears as she struggled to care for her disabled son.

Our 18-year-old house is crumbling

E31

Our 18-year-old house is crumbling

1/9/2024·43m

The team hears from the couple facing more than £100,000 in repair bills to fix their family home or run the risk of it collapsing around them.

Threatened with a knife by an airport parking firm

E32

Threatened with a knife by an airport parking firm

1/10/2024·43m

Using an airport meet and greet company might sound like a convenient service, but not this one. We hear from the police officer who brought one dangerous rogue operator to book.

I bought a house for £28,000 – but I was forced to hand it back

E33

I bought a house for £28,000 – but I was forced to hand it back

1/11/2024·43m

How one man’s bid to become a property developer left him thousands of pounds out of pocket – we’re probing the auction house selling properties that came with a bigger outlay than first expected.

I was put on a different flight from my kids - because the plane was too small

E34

I was put on a different flight from my kids - because the plane was too small

1/12/2024·44m

Holiday horrors at the check-in desk when a family of ten are split up, thanks to a plane swap leaving seven of them grounded. The eye-catching £1 holiday deposits that aren’t a quid after all. And badly behaved airlines – is it about time they were brought into line?

Fake Taylor Swift tickets cost me hundreds

E35

Fake Taylor Swift tickets cost me hundreds

1/15/2024·43m

How fraudsters are cashing in on the huge demand for concert tickets by hacking genuine social media accounts to lure in their targets.

Has your car been clocked?

E36

Has your car been clocked?

1/16/2024·43m

The team meets a man who discovered a hidden clocking device behind the dashboard of his car, which could mean it had covered thousands of miles more than he realised.

Charged hundreds of pounds to flush the loo

E37

Charged hundreds of pounds to flush the loo

1/17/2024·43m

The team hears from the homeowners fighting a utility company that’s increased its prices almost tenfold in seven years – leaving them unable to afford their monthly bills.

My solar panel misery

E38

My solar panel misery

1/18/2024·43m

Going green, going wrong – a council-backed energy scheme that left homeowners burned. How to avoid that happening to you, so your bid to go green goes great instead.

The holiday hotel that looked like a building site

E39

The holiday hotel that looked like a building site

1/19/2024·43m

Where do you stand when your holiday hotel is shockingly different in real life to the glossy snaps on the travel agent’s website?

My house is a building site

E40

My house is a building site

1/22/2024·43m

The team meets the families who paid tens of thousands of pounds for dream home extensions, only to be left with dangerously bad work that could cost much more to put right.

Series 16

45 Episodes

2024

They sold me a written-off car

E01

They sold me a written-off car

5/20/2024·43m

The team investigates the seriously written-off cars patched up and put back on the road, and asks why e-bike batteries, withdrawn for being a fire hazard, could still be on sale.

Blacklisted because of my surname

E02

Blacklisted because of my surname

5/21/2024·43m

When an algorithm banned one woman from opening an online account because her surname was McManus, she asked Rip Off Britain for help!

Where’s my £300,000 whisky gone?

E03

Where’s my £300,000 whisky gone?

5/22/2024·43m

The team meet one man worried that the £300k he spent on rare whisky might have vanished after the investment firm went bust.

Paying £1 per mile for car insurance

E04

Paying £1 per mile for car insurance

5/23/2024·43m

Priced off the road: the young drivers handed a car insurance price hike in the middle of their policy.

My four-star holiday deal was anything but

E05

My four-star holiday deal was anything but

5/24/2024·43m

The team investigates the holiday deal websites whose offers were very different to what was advertised.

Energy Special

E06

Energy Special

5/27/2024·43m

From shockingly incorrect bills to broken smart meters, bad customer service to impossible debts, the Rip Off Britain team challenge the energy industry and the government.

Help – my home’s infested with beetles

E07

Help – my home’s infested with beetles

5/28/2024·43m

The team meets a couple at loggerheads with a developer after finding soaked plaster and a beetle infestation in their new-build home.

The phone, the thief and the worthless insurance

E08

The phone, the thief and the worthless insurance

5/29/2024·43m

How one tech giant’s phone insurance will only pay out if thieves don’t switch off the tracking software on your handset. And the people forced to pay for items that never arrived.

Cut off from my landline

E09

Cut off from my landline

5/30/2024·43m

Could the biggest change to landlines in generations leave you without a phone or broadband? And the new plans that might bring private parking operators into line.

Help, they’ve hacked my holiday hotel

E10

Help, they’ve hacked my holiday hotel

5/31/2024·44m

The hacked hotel emails that could cost you your holiday. Also, the team meets a woman who felt abandoned by her cruise company when illness struck on board.

I became a money mule by mistake

E11

I became a money mule by mistake

6/3/2024·44m

Gloria Hunniford, Angela Rippon and Julia Somerville hear from the young people who thought they were dabbling in investments but instead ended up unwittingly money laundering.

‘Lose a stone in a week’ – the pamphlet peddling porkies

E12

‘Lose a stone in a week’ – the pamphlet peddling porkies

6/4/2024·44m

The team tackle more bad practice, including debunking the claims of a slimming pill magazine that says you’ll lose a stone in a week.

Help, I don’t owe the debt you’re chasing me for

E13

Help, I don’t owe the debt you’re chasing me for

6/5/2024·44m

The dogged debt collectors who won’t give up – even when you don’t owe them anything. And the missing mail causing huge headaches and leaving you out of pocket.

£89,000 down... and my bank won’t listen

E14

£89,000 down... and my bank won’t listen

6/6/2024·44m

Life savings gone and no refund – why your choice of bank could make all the difference if you lose out to scammers.

My holiday coach crash nightmare

E15

My holiday coach crash nightmare

6/7/2024·44m

The tour operator that one couple say really let them down when their coach transfer took a turn for the worst.

No payout pet insurance

E16

No payout pet insurance

11/11/2024·43m

Gloria Hunniford and Julia Somerville are joined by Henry the Blue Peter dog, as they hear about the chihuahua owner from Oldham whose pet insurer refused to pay out.

Out-of-control bamboo is destroying my driveway

E17

Out-of-control bamboo is destroying my driveway

11/12/2024·44m

Gloria Hunniford learns how the 1990s fashion for bamboo in our gardens is causing expensive problems for some homeowners 25 years later.

Help, my £45,000 pension is missing!

E18

Help, my £45,000 pension is missing!

11/13/2024·44m

With millions of pounds sitting unclaimed in dormant or misplaced accounts, the team sets about helping a former bank worker track down her pension pot, which has been missing since the 1990s.

Crumbling concrete wrecked my home

E19

Crumbling concrete wrecked my home

11/14/2024·44m

Gloria Hunniford and Julia Somerville get to grips with the lightweight construction material RAAC. Installed decades ago, it’s ended up decimating housing estates across Scotland.

Wrong flight landed us in Lithuania!

E20

Wrong flight landed us in Lithuania!

11/15/2024·44m

Julia Somerville and Gloria Hunniford present a sun-drenched holiday edition, featuring airline passengers who were supposed to be travelling to Barcelona but got put on a flight to Lithuania.

Bank account switch left me broke

E21

Bank account switch left me broke

11/18/2024·44m

Gloria Hunniford and Julia Somerville hear the story of a woman from Bolton who staged a protest at the local branch of her bank after being left penniless and with no access to her money.

Floored by ground rent demand

E22

Floored by ground rent demand

11/19/2024·44m

A 90-year-old is shocked by a £17,000 ground rent bill on the flat he’s owned for 50 years. Plus the online marketplace being abused by scammers.

No win, no fee cost me £27,000

E23

No win, no fee cost me £27,000

11/20/2024·44m

Gloria Hunniford, Julia Somerville and the team hear how the promise of a no win, no fee legal action left a man from Burnley with a £27,000 legal bill after a firm of solicitors went bust.

Thieves charged hundreds to my phone bill

E24

Thieves charged hundreds to my phone bill

11/21/2024·44m

How mobile phone theft victims are facing huge bills when crooks’ purchases are charged to them.

Airport security delays left my holiday in ruins

E25

Airport security delays left my holiday in ruins

11/22/2024·44m

The travellers seeking answers after their getaway plans were wrecked when huge security queues at a major British airport caused them to miss their flights.

The missing person ads that transform into scams

E26

The missing person ads that transform into scams

11/25/2024·44m

How fraudsters are using social media posts about missing people and pets to hook their victims into scams.

£226,000 crypto scam left me homeless

E27

£226,000 crypto scam left me homeless

11/26/2024·44m

How a recently bereaved widow from Lancashire was conned out of the £226,000 proceeds of a house sale by fraudsters who claimed she was investing in cryptocurrency.

Help, someone stole my house!

E28

Help, someone stole my house!

11/27/2024·44m

The team investigate the homeowners who’ve found their homes targeted by scammers who steal personal information to try and sell their homes from under their feet.

Fake weight-loss drug almost killed me

E29

Fake weight-loss drug almost killed me

11/28/2024·44m

We reveal how fraudsters are selling counterfeit versions of a well-known weight-loss drug and the potentially devastating consequences for one woman who suffered a seizure after injecting it.

Ripped passport wrecked our holiday

E30

Ripped passport wrecked our holiday

11/29/2024·44m

In a special holiday edition, Gloria Hunniford, Julia Somerville and the team ask how much damage is too much damage when it comes to your passport.

Doorstep raiders knocked out my doorbell camera

E31

Doorstep raiders knocked out my doorbell camera

1/6/2025·43m

The team uncovers the shocking story of the readily available gadget that can hack your wifi and renders many doorbell video cameras useless as security devices.

Social media bank staff scam cost me £16,500

E32

Social media bank staff scam cost me £16,500

1/7/2025·43m

The team reveals how scammers are convincing victims to part with their cash by posing as senior bank staff, and pointing to their social media pages as evidence.

Mistaken identity cost me thousands

E33

Mistaken identity cost me thousands

1/8/2025·44m

The reveals the story of how a car finance company’s mistake led to the credit record of a man from Blackpool being merged with a man from South Wales who shared his name.

Landed in debt… for someone else’s shopping

E34

Landed in debt… for someone else’s shopping

1/9/2025·44m

The team hears from the women from South Wales who have been hounded for hundreds of pounds worth of debt after someone else took out a ‘buy now, pay later’ account in their names.

The hotel with no running water

E35

The hotel with no running water

1/10/2025·44m

Julia Somerville, Louise Minchin, Gloria Hunniford and the Rip Off Britain team have with a sun-soaked holidays special focusing on your travel traumas.

Missing £400,000 put my mum’s care at risk

E36

Missing £400,000 put my mum’s care at risk

1/13/2025·44m

Julia Somerville, Louise Minchin, Gloria Hunniford and the team hear the shocking story of how a woman’s attempts to invest both her own savings and her mum’s went disastrously wrong.

Ravenous rats destroyed my car

E37

Ravenous rats destroyed my car

1/14/2025·44m

The team hear how a woman from south London says the electrical wiring in her vehicle is being repeatedly chewed by rats, causing thousands of pounds worth of damage.

Careless couriers left our parcels in pieces

E38

Careless couriers left our parcels in pieces

1/15/2025·44m

Gloria Hunniford, Louise Minchin and Julia Somerville hear from viewers who say their carefully packaged goods are getting smashed by clumsy couriers.

When will my flood-wrecked home be fixed?

E39

When will my flood-wrecked home be fixed?

1/16/2025·44m

Louise Minchin, Julia Somerville and Gloria Hunniford hear from victims of severe flooding who’ve been forced to move out of their homes for months because of delays in carrying out repairs.

Filthy holiday cottages cut our break short!

E40

Filthy holiday cottages cut our break short!

1/17/2025·44m

The team hear from customers of a leading holiday cottages company, who say their getaways were wrecked when they found their holiday homes covered in grime.

Filthy takeaways posting incorrect hygiene ratings

E41

Filthy takeaways posting incorrect hygiene ratings

1/20/2025·43m

The team report on restaurants and takeaways where incorrect hygiene ratings risk misleading customers. Is the system in need of an overhaul?

Telecoms contract pushers caught on camera

E42

Telecoms contract pushers caught on camera

1/21/2025·44m

In a special investigation, Rip Off Britain goes undercover with BBC News to show how a telecoms firm is making promises about contracts business owners say it didn’t keep.

Tainted tap water left us in agony

E43

Tainted tap water left us in agony

1/22/2025·43m

Louise Minchin, Gloria Hunniford and Julia Somerville seek answers for householders who say their water company should have acted quicker when the cryptosporidium bug was found in their tap water.

Scammed by fake AI celebrities

E44

Scammed by fake AI celebrities

1/23/2025·43m

The team reveal how criminals are using artificial intelligence to create ‘deepfake’ videos of AI celebrities and public figures to try to get their hands on your cash

Forced to take five flights to board our cruise

E45

Forced to take five flights to board our cruise

1/24/2025·43m

We hear the astonishing story of a couple who were forced to take five flights and travel 3,000 miles across Europe to board a cruise departing from Barcelona, following a series of airline mishaps.

Series 17

45 Episodes

2025

Tenants turned my family home into a cannabis farm

E01

Tenants turned my family home into a cannabis farm

4/14/2025·44m

The team investigate fake tenants who turned a home into a cannabis farm. And the pet microchipping database that could make it harder to track down your missing furry friend.

Water bills are going up, but what’s it all being spent on?

E02

Water bills are going up, but what’s it all being spent on?

4/15/2025·44m

The team meet residents furious at water bills increasing by 47 per cent. And the energy company that incorrectly charged an 82-year-old nearly £3,000 on her winter bills.

My conservatory roof shattered, but no-one’s taking responsibility

E03

My conservatory roof shattered, but no-one’s taking responsibility

4/16/2025·44m

The team help one family who narrowly escaped when their conservatory roof shattered and ask who should foot the bill.

I paid for a smartphone but received a lump of clay

E04

I paid for a smartphone but received a lump of clay

4/17/2025·44m

The team help people stuck with paying a monthly contract for smartphones that were never delivered. And the SUV drivers left fearing for their safety when the cars developed a fault.

Timeshare nightmare

E05

Timeshare nightmare

4/18/2025·44m

The team help a couple who paid thousands to terminate their timeshare membership. As another suspicious operator offers to help, the team are there to challenge his claims.

I cancelled my card, but scammers kept spending

E06

I cancelled my card, but scammers kept spending

4/21/2025·44m

The team investigate the mysterious transactions made via mobile phone payments – even after the customer had cancelled their bank card.

Brazen car scam caught on camera

E07

Brazen car scam caught on camera

4/22/2025·44m

The team expose a shocking trick caught on camera during a private car sale that’s left some drivers thousands of pounds out of pocket.

Nail glue took my daughter’s skin off

E08

Nail glue took my daughter’s skin off

4/23/2025·44m

The team investigate the case of a girl who suffered severe burns after using a nail glue she bought online and expose the other products that pose a risk.

Super-scam cost me nearly £500,000

E09

Super-scam cost me nearly £500,000

4/24/2025·44m

How a grandmother was groomed into cashing in her entire pension. Even her own family and the police couldn’t break the spell.

Dream holiday left me with gastric infection

E10

Dream holiday left me with gastric infection

4/25/2025·44m

The team investigate the cases of holidaymakers left suffering from debilitating gastric illnesses after a luxury five-star trip to Cape Verde.

Addicted to shopping app

E11

Addicted to shopping app

4/28/2025·44m

The team investigate the shopping app that one woman found so addictive, she asked her bank to cancel her cards in order to stop her spending.

Fire safety upgrades – who should foot the bill?

E12

Fire safety upgrades – who should foot the bill?

4/29/2025·44m

The team take on the case of residents who were billed by their managing agent for fire safety upgrades to their front doors.

Gift experience voucher left me £200 out of pocket

E13

Gift experience voucher left me £200 out of pocket

4/30/2025·44m

The team reveal the gift voucher blunders that left one customer with only two theme park tickets for her family of six.

Scammer posed as my mum – while she sat next to me

E14

Scammer posed as my mum – while she sat next to me

5/1/2025·44m

How a scammer took over one woman’s WhatsApp account in a bid to defraud her friends and family.

Luxury resort turned out to be a building site

E15

Luxury resort turned out to be a building site

5/2/2025·44m

The team investigate the cases of holidaymakers who say their relaxing breaks were ruined by noisy building work.

New home knotweed no-one told us about

E16

New home knotweed no-one told us about

11/10/2025·43m

The team investigate who is responsible for the costly surprise of knotweed facing one couple when they bought their dream home.

£1,000 to send a parcel

E17

£1,000 to send a parcel

11/11/2025·43m

How sending a parcel cost one man more than £1,000 because the courier said he got the measurements wrong.

I had to do the maths to prove my energy company wrong

E18

I had to do the maths to prove my energy company wrong

11/12/2025·43m

The team investigate who is responsible for the mystery cracks in laptop screens that left a trail of angry customers.

I took out a family trust to protect my kids, but now I regret it

E19

I took out a family trust to protect my kids, but now I regret it

11/13/2025·43m

The families unravelling the family trusts set up decades ago to protect an inheritance, but which are now proving complex and costly.

My holiday was cancelled at hotel check-in

E20

My holiday was cancelled at hotel check-in

11/14/2025·44m

The team investigate the cases of holidaymakers left stranded when their travel company went bust, even though it appeared to be ATOL-protected.

Insurer says I’m wrong about having cancer

E21

Insurer says I’m wrong about having cancer

11/17/2025·44m

The team investigate the life insurance policies that have left some customers in the lurch, including the woman whose insurer doesn’t accept she has cancer.

Broadband firm has trapped my car with a telegraph pole

E22

Broadband firm has trapped my car with a telegraph pole

11/18/2025·44m

The team take on the case of the homeowner who claims a broadband company installed a new telegraph pole without warning, which left their car stuck in the lane behind their home.

The Scottish lodge I invested in didn’t exist

E23

The Scottish lodge I invested in didn’t exist

11/19/2025·44m

The investment scheme that went wrong, after nearly 200 victims believed they were buying a holiday lodge connected to a well-known brand.

Excluded from cheap energy tariffs because of where I live

E24

Excluded from cheap energy tariffs because of where I live

11/20/2025·44m

The team take on the case of electric vehicle drivers who say their energy provider couldn’t connect them to the best tariffs because of where they live.

Our holiday was not as advertised

E25

Our holiday was not as advertised

11/21/2025·44m

The team investigate the cases of holidaymakers who say the reality of their trips was far from what was advertised by the travel company.

Scammers used our street to open fake accounts

E26

Scammers used our street to open fake accounts

11/24/2025·44m

In the first of five special episodes for BBC Scam Safe week, the team investigate the fake bank accounts all registered in one Cheshire street.

E27

AI romance scammer broke my heart

11/25/2025·44m

In another special episode for BBC Scam Safe week, the team hear the incredible story of one Edinburgh woman left devastated when an online romance turned out to be a scam.

Help! Is my online job a scam?

E28

Help! Is my online job a scam?

11/26/2025·44m

A viewer contacts the team after suspecting the online task work he’s been completing could be a scam.

I was part of the world’s largest scam

E29

I was part of the world’s largest scam

11/27/2025·44m

A victim of a huge international investment scam network meets one of the investigative journalists who uncovered it.

Fake Michael Jackson brought bailiffs to my door

E30

Fake Michael Jackson brought bailiffs to my door

11/28/2025·44m

A man whose home address is hijacked by a fraudster using the name Michael Jackson receives traffic fines and a visit from a bailiff but says the authorities won’t help.

Banned from 500 shops by facial recognition

E31

Banned from 500 shops by facial recognition

1/5/2026·43m

The team investigate the use of facial recognition software on Britain's high streets after a woman from Salford is falsely identified as a toilet roll thief.

The banned online pet store still taking your money

E32

The banned online pet store still taking your money

1/6/2026·44m

The team sniffs out the truth about the glossy online pet store selling treats for dogs, which despite been banned from trading is still taking pet owners’ money

I’m blind - but my bank sends letters I can’t read

E33

I’m blind - but my bank sends letters I can’t read

1/7/2026·43m

The team reveal shocking failings at a high street bank after it sent crucial communications to a blind customer by letter.

Roof repair rogues took aim at our homes

E34

Roof repair rogues took aim at our homes

1/8/2026·43m

The team visit a Portsmouth suburb that has been repeatedly targeted by doorstep cold callers trying to charge thousands of pounds for roof repair jobs that simply weren’t needed.

Slimed by sludge pipe leak during our dream cruise

E35

Slimed by sludge pipe leak during our dream cruise

1/9/2026·44m

A couple from the Wirral say their dream cruise holiday was ruined when a leaky pipe above their cabin covered them in foul-smelling liquidised food waste.

Elvis event left me all shook up

E36

Elvis event left me all shook up

1/12/2026·43m

The team takes on the case of an Elvis superfan who says an immersive experience with the 'King' was far from what was advertised.

Owed thousands by my energy company

E37

Owed thousands by my energy company

1/13/2026·44m

The team investigate the case of the energy company that still refused to pay back £3,000 to its customer despite two ombudsman rulings in his favour.

I won in court – but I’m still out of pocket

E38

I won in court – but I’m still out of pocket

1/14/2026·44m

The team investigates why court rulings aren’t being enforced against the businesses that owe their customers money – and what can be done about it.

Next door up in flames - but I had to pay

E39

Next door up in flames - but I had to pay

1/15/2026·44m

The team investigate why an insurance company declined a no-fault claim after a fire spread from the house next door.

E40

Four-day delay, but my airline won’t pay

1/16/2026·44m

A couple who planned a holiday to Honolulu say their four-day stop-off in Las Vegas was wiped out by a series of flight cancellations and delays.

Careless courier driver destroyed my garden wall

E41

Careless courier driver destroyed my garden wall

1/19/2026·44m

When a woman’s garden wall is flattened and a couple’s camper van is wrecked by careless delivery drivers, the team find out why the courier companies involved might not help put things right.

Van seized after fake debt ruling

E42

Van seized after fake debt ruling

1/20/2026·44m

The team in Salford investigate how it was possible for a company to invent fake debts against other businesses, take their directors to court and have legal judgements rubber-stamped against them.

Blaze repair delays ruined our home

E43

Blaze repair delays ruined our home

1/21/2026·43m

A couple from Dorset say their beloved home has been wrecked by water damage after a series of delays to their insurance claim and building work.

The five-year wait to return to my home

E44

The five-year wait to return to my home

1/22/2026·44m

Residents of an apartment block in Oldham who were forced to leave their flats following the issue of a fire safety notice are desperate to go home after being barred from returning for five years.

Holiday hotel blaze left me fearing for my life

E45

Holiday hotel blaze left me fearing for my life

1/23/2026·44m

The team hear from holidaymakers caught up in a major hotel fire in Turkey, who say their travel company hasn’t done enough – and won’t accept responsibility.

Series 18

15 Episodes

2026

E01

Home improvement company lies cost me thousands

4/27/2026·44m

Gloria Hunniford, Julia Somerville and Louise Minchin investigate the case of the homeowner who paid a company nearly £2,000 up front for garden maintenance, but has nothing to show for it

E02

Fake loan repayments coming off my wages

4/28/2026·44m

How one man has been left battling to prove his identity after fraudsters took out a Universal Credit loan in his name, with repayments automatically taken from his wages.

E03

Claim denied due to home’s past building work

4/29/2026·44m

Gloria Hunniford, Julia Somerville and Louise Minchin investigate the home insurance policies refusing damage claims if the cause can be linked to events that were insured under an old policy

Fraudster cashed in my tax rebate cheque

E04

Fraudster cashed in my tax rebate cheque

4/30/2026·44m

In a special scams episode, the team meets the 20-year-old who was waiting to receive a tax rebate from HMRC, only to discover someone else had cashed the cheque weeks earlier.

Holidays: Our flight took off while the board still said ‘Please Wait’

E05

Holidays: Our flight took off while the board still said ‘Please Wait’

5/1/2026·44m

Can you trust airport departure boards? The team meet one group of passengers who waited patiently in the departure lounge for their delayed flight, only to find out it had already left without them.

Your parcels lost, damaged or late

E06

Your parcels lost, damaged or late

5/4/2026·44m

Gloria Hunniford, Julia Somerville and Louise Minchin investigate the courier company that customers say is still letting them down – despite past promises made on the programme.

Fake review sites peddling dodgy goods

E07

Fake review sites peddling dodgy goods

5/5/2026·44m

The team investigate the fraudulent websites convincing shoppers to invest in a ‘best-buy’ home appliance and meet the woman who learned that her top-rated dehumidifier wasn’t up to the job.

Scams: ‘Ghost’ MOTs for sale!

E08

Scams: ‘Ghost’ MOTs for sale!

5/6/2026·44m

How much can you trust your MOT? The team investigate the so-called ‘ghost’ MOTs available for sale and hear from the mum whose second-hand car was far from roadworthy.

Insurer won’t help as our home falls apart

E09

Insurer won’t help as our home falls apart

5/7/2026·44m

The team meets the couple who have been stuck in a battle with their insurer for more than three years over fixing damage to their home caused by subsidence.

Toy company bullied me into paying unlawful fees

E10

Toy company bullied me into paying unlawful fees

5/11/2026·44m

Gloria Hunniford, Julia Somerville and Louise Minchin investigate how a firm providing equipment to children with special educational needs has let down dozens of families and charged unlawful fees.

Giant warehouses built at the end of our gardens

E11

Giant warehouses built at the end of our gardens

5/12/2026·44m

The team hear from the devastated homeowners who claim the warehouses behind their back gardens were built without proper consultation.

Bank devalued our house after approving our mortgage

E12

Bank devalued our house after approving our mortgage

5/14/2026·44m

The team investigate why a bank suddenly refused to let one couple re-mortgage because of the way their home had been constructed – despite approving the mortgage five years earlier.

Spiteful scammer cancelled my flight

E13

Spiteful scammer cancelled my flight

5/15/2026·44m

The team investigate how a scammer was able to cancel one man’s flight when he believed he was receiving customer support from the airline on social media.

Wet wipe blockage flooded my garden with sewage

E14

Wet wipe blockage flooded my garden with sewage

5/18/2026·44m

The team investigate why some brands continue to label their wet wipes as flushable – despite the major drain blockages caused by wet wipes that cost millions to repair every year.

My timeshare is worth less than when I bought it

E15

My timeshare is worth less than when I bought it

5/19/2026·44m

The team investigate the holiday timeshare company that members feel has moved the goalposts as they reached the end of their contracts – with their investments worth far less than they had expected.

Series 14

20 Episodes

2022

E01

Episode 1

5/2/2022·44m

Angela meets the devastated neighbours left footing the bill for flats that fell into the ground, and the team investigate the energy switch you didn't want.

E02

Episode 2

5/3/2022·44m

Rip Off Britain tackles the scam social media listings catching people out in search of a home to rent, and the shocking results of the team’s investigation into the scale of scam ads.

E03

Episode 3

5/4/2022·44m

In this episode, the deaf movie lovers furious at the lack of captioned screenings, insurance companies and storm damage, and top tips from the country’s leading consumer experts.

E04

Episode 4

5/5/2022·44m

Julia Somerville, Angela Rippon, and Gloria Hunniford meet the people pursued to pay debts racked up by someone else. Angela investigates what went wrong.

E05

Episode 5

5/6/2022·44m

Julia meets brides-to-be who believed they’d done all they could to protect their wedding, but whose dream day went up in smoke, and lots of top-notch advice from our expert advice clinic.

E06

Episode 6

5/9/2022·44m

Angela Rippon investigates the second hand cars with a secret history which could be putting you in danger. There is also an investigation into an online marketplace.

E07

Episode 7

5/10/2022·44m

Gloria Hunniford hears the shocking story of a woman who lost one of the largest amounts of money the programme's ever reported on. Plus, the latest twist on Sim swap – the mobile phone takeover scam.

E08

Episode 8

5/11/2022·44m

Rip Off Britain looks at people who spent thousands on a bold new venture only to be left with nothing to show for it. Plus parking tickets that ended up with a summons to court.

E09

Episode 9

5/12/2022·44m

Featuring the family home devastated by floods of the very worst kind. Plus the green dreams that became expensive messes after the experts responsible got things wrong.

E10

Episode 10

5/13/2022·44m

Including the new 'money flip' con that’s hitting social media with devastating consequences. And the latest on pet scams – it’s a problem that just won’t go away.

Episode 11

E11

Episode 11

10/3/2022·44m

The fraud victims with nowhere to turn, including a bereaved mum trying to wrestle back control of her late son’s social media accounts from a scammer, and the woman whose bank had no number for her to report the scam that cost her thousands.

Episode 12

E12

Episode 12

10/4/2022·44m

Angela Rippon dons a helmet and hits the streets to discover why eScooters are leaving some pedestrians feeling scared. And the small businesses ruined by crooks who hijacked their online listings to steal customers.

E13

Episode 13

10/5/2022·28m

Julia Somerville, Gloria Hunniford and Angela Rippon hear from the families pushed to the brink by mould in their homes and who feel their complaints aren’t being heard.

E14

Episode 14

10/6/2022·28m

Gloria Hunniford, Angela Rippon and Julia Somerville take on scammers, including the fraudsters taking out expensive phone contracts and leaving others to foot the bill.

E15

Episode 15

10/7/2022·44m

Angela Rippon, Gloria Hunniford and Julia Somerville meet people whose homes have been put at risk through no fault of their own.

Episode 16

E16

Episode 16

10/10/2022·44m

Is a new look and new name enough to transform how customers feel about one major delivery company? And the new communities left waiting months for developers to finish off the playgrounds and amenities they were promised.

Episode 17

E17

Episode 17

10/11/2022·44m

Gloria Hunniford, Julia Somerville and Angela Rippon ask if the banks are acting fast enough when it comes to responding to fraud.

Episode 18

E18

Episode 18

10/12/2022·44m

The no-win-no-fee cases that came with an expensive bill at the end, and the music festivals leaving some disabled people feeling excluded.

E19

Episode 19

10/13/2022·44m

Gloria Hunniford, Julia Somerville and Angela Rippon hear how one man has been left paying a £48,000 mortgage, whilst someone else ran off with the money, all down to a mix-up at the banks.

E20

Episode 20

10/14/2022·44m

Julia Somerville, Angela Rippon and Gloria Hunniford hear from the small business owners battling enormous energy bills and fighting for survival. And the official body whose delays are leaving people out of pocket and out of time. Also, there are problems solved in the Virtual Advice Clinic.